We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
How Much Does Shipping Cost?
Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. To estimate shipping costs, place an item in your cart and then click the Proceed to checkout button. On the order confirmation page, you can play with different shipping options and preferences to see how the prices and delivery estimates change. We currently cannot automatically calculate shipping for International shipments. We will notify you the cost of freight and will add it to your order, if approved. If you are paying by Paypal, after we notify you, you will need to send the additional amount via Paypal prior to shipment of your product.
For all orders under $15.00 USD a 20% addition to your order total will be added. This is a Low Order Fee and will be added at checkout. For example if your subtotal is $10.00, your low order fee will be $2.00.
Please note UPS Policy: Any large or heavy items will incurr extra shipping charges. A package is considered a "large package" when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches, maximum allowance is 165 inches. "Heavy packages" are over 70 lbs, maximum allowance is 150 lbs.
How Do We Ship?
Nationally: We provide a wide selection of delivery options with UPS & USPS. You have the option to choose how quickly you want to receive your order. During checkout the available shipping carriers, methods and costs will be presented for your selection.
Internationally: We only use USPS Priority Mail Flat Rate Boxes. We ship from Tujunga, CA 91042. USPS usually ships within 6 - 10 business days. We are currently working on automatically accepting international orders. If you have any trouble please contact us!
When Do We Ship?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form and, you'll see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Where Is My Order?
After you've placed your order, you can check on the shipping status in Your Account's Order History page.
If a product is not in stock and or backordered we will notify you within 24 hours to let you know of the delay in your shipment.
Payment Methods
Credit Card: (AMEX, VISA, MASTERCARD, DISCOVER)
National: For all transactions over $500.00 a credit card authorization form needs to be filled out and faxed to (818) 352-8119 with copy of your driver’s license or other form of ID.
International: For all transactions a credit card authorization form is needs to be filled out. Max $500.00 can be charged. Anything over $500.00 wire transfer or ACH Payment is needed.
Paypal:
National: Paypal can be used for all domestic orders in any amount.
International: Paypal will be accepted for all order transactions below $500.00 unless the customer already has a payment history with us, then it will be a case by case basis. Payments $500.00 and above, wire transfer or ACH Payment is needed.
Wire transfers:
International: All orders over $500.00 will need a wire transfer or ACH Payment.
Privacy Policy
Your Privacy
Yourtireshopsupply.com is committed to protecting your privacy. We use the information we collect about you for sales and marketing of our own services and to provide support and upgrades for our products and services.
What information does this store collect? How do we use it?
When you visit yourtireshopsupply.com, we track where you came from, what pages you read and how long you stayed here. If you fill out a contact or estimate form, we may ask for your name, address, company name, e-mail address and some details about any products you are interested in, so we can evaluate your needs and provide an accurate service. We may add your contact information to a mailing list for future prospecting. We may also track users using the Google Analyticstoolset. Please examine Google's Privacy Center for information about Google's visitor tracking and privacy policies.
How do we protect customer information?
When we accept payment online, we use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. yourtireshopsupply.com use cookies to collect and store any information about visitors or customers, including when they last visited.
Will we disclose the information it collects to outside parties?
Yourtireshopsupply.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors.
Yourtireshopsupply.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our company, our employees, our users, or others.
In Summary
Yourtireshopsupply.com is committed to protecting your privacy. We use the information we collect on the site to make using our products and services simple as possible and to enhance your overall experience.
Your Consent
By using our Web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
We may also provide links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and we have no control or influence over their policies. Please check the policies of each site you visit for specific information.
Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Yourtireshopsupply.com will notify you via e-mail of your refund once we've received and processed the returned item.
Items that are Not Returnable
We do not accept returns of the following items:
·Items that are classified as hazardous materials or use flammable liquids or gases
·Any product not in their original packaging.
Partial Refunds will be issued for the following items:
·Most items that are returned more than 30 days after delivery
·Any item that has obvious signs of use
·A 20% restocking fee will apply to any special order item that is returned.
·Any item not returned in the condition it was received
Exchanges and Return Process
If you received a faulty item and need to exchange or return it, visit your Account Page (you must be logged in) to begin the process. Please note that it takes us up to 7 business days to process returns once they arrive at our ReturnsCenter. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
Terms and conditions
All returns must include a copy of the original sales order. A 20% restocking fee will be charged on special order items. Items back ordered will be shipped as soon as the merchandise is available. In accordance with the truth lending law, effective July 1, 1969, our interest charges are 1-1/2% on the unpaid balance at the end of thirty days or 18% yearly.
Links
Yourtireshopsupply.com may contain links to other sites or information of other sites on the Internet that are owned and operated by third parties. You acknowledge that were not responsible for the content located on or through any such site.
Typographical Errors
In the event a product is listed at an incorrect price or description due to a typographical error or an error in pricing information received. yourtireshopsupply.com has the right to refuse or cancel any orders placed for a product listed at the incorrect price or description. We have the right to refuse or cancel orders whether or not the order has been confirmed and your credit card charged or payment received. In this event we will timely issue a credit to your credit card or refund your money on those particular products with the error in price or description.
Questions and Feedback
If you have any questions or feedback related to our Policies
